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FAQ

On this page, you will find the main questions relating to electric scooters. We have tried to give you the most precise answers to help you learn more about the use of electric scooters.

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These questions are among the most asked.  More will be added as new questions arise.

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  • Where can I find details of guaranties ?
    You will find details of the guarantees to which you are entitled described in the maintenance and guarantees booklet that was given to you when you purchased your product. You can also consult our general warranty conditions on our site.
  • How does the warranty work?
    After the purchase of your product, in the event of an incident (breakdown, defect, perforation, etc.), contact our customer service which will redirect you with the relevant repair center or will organize the shipping of your defective part.
  • What if I break down in warranty?
    In the event of a breakdown, you must contact our customer service. Thanks to our expertise, we will be able to deal with the incident you encounter as quickly as possible.If the intervention time on your product is more than 10 days ans if you have subscribed to the Premium or Privilege care plan (see our section HERE) , we will offer you a mobility solution to allow you to continue your journey.
  • Warranty extension after purchase
    You can subscribe to a warranty extension until the last day of the contractual warranty. To do this, simply subscribe to our Premium care plan. You will find all details HERE
  • Who to contact if I have a question about the warranty?
    All useful warranty information is available in the maintenance and warranty booklet that was given to you upon delivery of your product. In case of additional questions, please contact our customer service HERE
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